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Hi everyone, I'm new to Jottacloud.
I'm experiencing a problem, or maybe just something that I'm not understanding:
I installed "Jottacoud Photos" in my android smartphone, and I can see all photos from all different folders on phone and computer there, but I can see only 1 photo through Jottacloud Windows software under "Photos" in the "restore" tab.
As for the web interface, same thing. I can see only that only one photo in "backed up files" under "Photo timeline uploads", but when I click on the 3 lines on the top-left of the screen and choose "Photos", then I see all the pictures and video just like on my mobile.
Why?
Thanks
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Facebook, or email.
I’m
confused
"photos timeline uploads" won't match "jottacloud photos" content
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I haven't received any reply, either here or email.
Please take a look at this video to give you an idea of the problem.
I'm going to send the link of the video to your support email as well because I'm not sure where you're providing support.
https://photos.jottacloud.com/share/o...
there's a problem with showing photos and videos in "photos" on jotta windows software -
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We answer questions and give support on all channels, forum, Twitter, Facebook, e-mail, telephone. But to get the best user-experience and the most thorough answer, please only use one channel per request (saves us time and gives us better time to answer customers questions)!
We will try to send you another mail if you haven't got the last one, but please check your spam folder as well. -
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We are experiencing the same issue as we speak. It works smoothly with my android, but when adding the wife's Iphone they get added as a folder named "Photos timeline upload" which is only visible on the web solution, and not in the apple or android app.
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