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Email notification of failed backup

I have set up Jotta as the backup service for myself and most people in my family as well. A few times I have experienced that their jotta application gets stuck and hangs. As people never reboot their computers any more, this means that backup is not executed for weeks or months.

I would love to have a feature which would send an email (e.g. every night) to a specified address if backup has not been executed for a given period of time. E.g. so that I could get an email warning me that my mothers computer has not been backed up for a week. This would save me from having to manually verify the backup of all these computers periodically.

Sverre
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  • This is an excellent suggestion that I'd like to see implemented.

    Mike
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  • Hi Sverre

    Thanks for the feedback, we will evaluate the suggestion.
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  • Some similar extension of "stay alive" would be useful, i.e. we've not heard from your client for X (config) hours. Does this mean you've a network problem or maybe the client has crashed and took all your backup information again.

    It is sad to say that Jottacloud is a bit of a crap shoot at the moment. When it works it works well. But the software is far from something one can install and forget. It has been a few months since it has even let me have a full backup made before the database corrupts itself on a whim. Latest version always (not that this helps as the change log never says what's changed nor do you get a new version indicator on the web site) and support make supportive noises but nothing concrete.

    The fast upload speeds for EU users is the prime reason I'm fighting this to get things to work. I've used U.S. based services and they do "just work" but it is like pushing mashed potato through a grate with their poor upload speeds.

    I do hope the focus isn't shifting to IOS only, following the Apple mistake, as it feels the IOS side is getting more love..
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  • Now the forum seems to be dumping my replies as I save them....

    In short, I agree totally with what Darren said above.

    Mike
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  • Hopefully after the holidays we will get a credible, honest, deliverable response from an executive who can actually commit to things. One understands that support engineers might not be so free to expand on the company's plans.
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  • We are reselling the Jotta Business packages to many of our clients, but we have no way to monitor them other than logging on to every clients server and manually checking it is backed up. I would really like the ability to have an email sent, this could be accomplished either from the Jotta client or from the datacentre, anything to say the backup has been sucessfull or inform of any issues would help.
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  • I would NEVER resell Jottacloud. Their application is absolutely unstable, and the reliability of backups is almost nonexistent. Its "ok" for a home user, but not good enough for reliable backups that are crucial to business. You're better off reselling from a company that actually has better support, and and update frequency that reflects that they actually care about their customers. That simply won't be Jotta Cloud. I mean hell, we've all been asking for years for a Linux client, and they've been talking about it but never did it. Updates have almost completely stopped. This forum isn't even linked on their main website anymore. It's just a giant mess. I know personally that the client on my computer doesn't always backup the files it says it does. I often have to log in to the web interface and verify important files are there. This seems to be a widespread problem that has been going on for several versions without a real fix.

    They seem right now to be more focused on collecting money than actually providing a real product. Many of use would be happy if they simply offered rsync or something else for backups and we could nix their stupid client.

    Sorry to be a debbie downer on this, but I've been with Jotta for years. I only stay because they offer unlimited space and I can archive my NAS to it. There are better alternatives if you're charging customers for it.
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